Refund Policy

At GivingbackAI, customer satisfaction is our highest priority. We stand behind the quality of our products and services, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may be eligible for a return of up to 100% of your payment, depending on the category of products or services purchased.

Services

Education Programs

Free Trial Period:

• All education programs include a 2-day audit course at no cost.
• Full payment is required to advance beyond the trial period

Refund Eligibility:

Education program refunds are calculated based on course consumption and are structured as follows:

• Up to 25% of course completed: 75% refund of total payment
• 26% to 50% of course completed: 50% refund of total payment
• 51% to 75% of course completed: 25% refund of total payment
• 76% to 100% of course completed: No refund available

Refund Process:

• Refund requests must be submitted in writing
• Course completion percentage will be calculated based on modules accessed and time spent in the program
• Refunds will be processed within 10-15 business days of approval

Consulting Services

Future Scope: Our consulting services refund policy is currently under development. Please contact our customer service team for specific inquiries regarding consulting service returns.

Software as a Service (SaaS) Products

Subscription Terms

Payment Structure:

• Active subscription required for access to all SaaS products, including APIs
• Auto-renewal is enabled by default with customer consent at time of subscription
• Billing occurs according to selected subscription cycle (monthly, quarterly, or annually)

Cancellation Policy:

• Customers may cancel their subscription at any time through their account dashboard or by contacting customer service
• Upon cancellation, access to SaaS products will continue until the end of the current billing cycle
• No partial refunds are provided for unused portions of the current billing period
• Cancelled subscriptions will not auto-renew for subsequent billing cycles

Mid-Cycle Cancellations:

• If you cancel your subscription before the billing cycle ends, you will retain access to all SaaS features until the next billing date
• No prorated refunds will be issued for the remaining subscription period

General Return Conditions

Eligibility Requirements:

• Return requests must be submitted within the specified timeframes for each service category
• Original proof of purchase required
• Account must be in good standing with no violations of our Terms of Service

Processing Time:

• Approved refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method used for purchase
• Processing times may vary depending on your financial institution

Exclusions:

• Refunds may be denied for accounts with suspected fraudulent activity
• Custom or personalized services may have different return terms
• Third-party products or services are subject to their respective return policies

Contact Information

For return requests or questions about this policy, please contact us:

• Email: support@givingback.ai
• Phone: +977 9851351853
• Support Hours: 9AM - 5PM NPT

Policy Updates

GivingbackAI reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any policy modifications.